Transforming the Volunteer Experience in the Social Service Sector

2023 | Consultancy Download the Report

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Transforming the Volunteer Experience in the Social Service Sector is the first analysis report of its kind that focuses on investigating and enhancing volunteerism in Singapore. It was published in collaboration with the National Council of Social Services (NCSS), and in support of SG Cares. Through the perspectives of volunteers and volunteer managers via surveys and in-depth interviews, this report reveals a framework depicting five key features that contribute towards a quality volunteering experience. The study also makes recommendations on the actionable steps and strategies that social service agencies (SSAs) can adopt to engage their volunteers more strategically, so that they can play a more significant role in delivering enhanced quality services to service users. Download the report.



As featured in:

The Straits Times (pA2, The Straits Times Online, pB2, The Straits Times Online); Lianhe Zaobao (p6, Zaobao Online); Berita Harian (p2, Berita Harian Online); 8 World Online (8 World Online, 8 World Online)

Channel News Asia (CNA Singapore Tonight, 10pm); Channel 5 (News 5 Tonight, 9pm); Channel 8 (News Tonight, 10pm); Channel U (Singapore Tonight, 11pm); Capital958 FM (News, 7pm); CNA938 (Interview, 7.25am)